Iphone.. Or new phone?
 
 

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Iphone.. Or new phone?

This is a discussion on Iphone.. Or new phone? within the Technology forums, part of the Life Beyond Horses category

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        12-04-2013, 11:56 AM
      #1
    Foal
    Iphone.. Or new phone?

    I have an Iphone 4s. I have had it about a a year and a half. When it is in the cold, it dies at about 40+%. Randomly it will shut off, it freezes, shuts apps. Anybody else have these probloms? I got it at Best Buy, and I went to use my 2 year warenty, to get a new one, and they could not find out plan.. If I got a new phone, what would you recommended?
         
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        12-04-2013, 12:24 PM
      #2
    Trained
    If you have a rewards card with best buy they should be able to pull your sales receipt that shows you purchased the warranty.

    I have an iphone 5 and I'm pretty happy with it.
    Posted via Mobile Device
         
        12-04-2013, 01:55 PM
      #3
    Green Broke
    Gotta go with Apple ;)

    I've never heard of this happening with anyone's iPhone... That said, I too have the iPhone 5 and I love it.
         
        12-04-2013, 02:05 PM
      #4
    Weanling
    I lived in a place where it would get down to -40. And yes that happened with our ipods. And not even iphones but with blackberries if they got left in the cold car.

    Don't go to best buy, how can they not figure out your warranty?? Go to Apple, all they have to do is check your serial number and they can figure out your warranty and help you with your phone.
    PrivatePilot likes this.
         
        12-04-2013, 02:40 PM
      #5
    Green Broke
    ^If she purchased the phone through Best Buy, she may have the warranty through them and not through Apple. I'm not sure how warranties work... just toss'n that out there~
         
        12-04-2013, 09:04 PM
      #6
    Trained
    When its cold enough a lot of electronics will stop working.

    However because its happening when your phone is still at 40% charge I think it's something else, like the battery. I had a 3GS that would randomly shut off when it was less than 50% charged and I couldn't always get it to turn back on. It was also closer to three years old though.
    Posted via Mobile Device
         
        12-04-2013, 10:04 PM
      #7
    Weanling
    Quote:
    Originally Posted by Zexious    
    ^If she purchased the phone through Best Buy, she may have the warranty through them and not through Apple. I'm not sure how warranties work... just toss'n that out there~
    Apple doesn't care where you bought their product, they WILL support it. Their customer service is second to none. However, warranty is 1 year on iPhones, so it's probably fruitless unless the OP bought an extended warranty. Worth going to an Apple store anyways as you may be surprised - go with a good attitude and ask for guidance - I've had out of warranty stuff replaced at our local Apple store before simply out of goodwill. Attitude is key.

    Now, that all said, these sorts of things can sometimes happen as a result of corruption issues - OP, try doing a "Factory reset" (A FULL reset, not just a partial), then RESTORE the phone in iTunes, and then set it up again as a NEW PHONE. In other words, don't restore from a backup.

    Sometimes this will solve oddities like this.

    Our iPhones all experience the super-cold shutdown problem though - although that will happen on most phones - the cold just saps the life out of the battery. Try keeping it in an inside pocket of your jacket.
    bkylem likes this.
         
        12-04-2013, 10:40 PM
      #8
    Yearling
    We have 4 iPhones, and will not change, can't complain about customer service or our phones. I have had an iPhone for 4 years and the rest for 3 years.
    Posted via Mobile Device
         
        12-05-2013, 04:11 AM
      #9
    Weanling
    Quote:
    Originally Posted by Oshawapilot    
    Apple doesn't care where you bought their product, they WILL support it. Their customer service is second to none. However, warranty is 1 year on iPhones, so it's probably fruitless unless the OP bought an extended warranty. Worth going to an Apple store anyways as you may be surprised - go with a good attitude and ask for guidance - I've had out of warranty stuff replaced at our local Apple store before simply out of goodwill. Attitude is key.

    Now, that all said, these sorts of things can sometimes happen as a result of corruption issues - OP, try doing a "Factory reset" (A FULL reset, not just a partial), then RESTORE the phone in iTunes, and then set it up again as a NEW PHONE. In other words, don't restore from a backup.

    Sometimes this will solve oddities like this.

    Our iPhones all experience the super-cold shutdown problem though - although that will happen on most phones - the cold just saps the life out of the battery. Try keeping it in an inside pocket of your jacket.
    They've changed it now. The warranty is 2 years now. I learned this at the apple store a few days ago. I love their customer service but pissed I had to wait two hours for my appointment all to be told they won't replace my phone even though the defect is their problem and I actually didn't break it (For once) and that I would have to pay for a new phone. Which is not worth it, I have an iphone 4. Which eould be 140 bucks to replace. But if I were to upgrade it would like 200 bucks. I don't have 200 bucks x.x

    It's amazing what they can tell though, he asked me my phone number and was able to tell on his device how much longer my plan was good for, and what would be my best choices for a new phone. You can even upgrade your phone through them. It's crazy what they can do.
         
        12-05-2013, 08:57 AM
      #10
    Weanling
    Quote:
    Originally Posted by thetempest89    
    They've changed it now. The warranty is 2 years now. I learned this at the apple store a few days ago. I love their customer service but pissed I had to wait two hours for my appointment
    iPhone warranty is 1 year.

    https://www.apple.com/legal/warranty...e-english.html

    Not sure how you had to wait 2 hours at an Apple Store - I've never waited more than 20 minutes, but I always make an appointment ahead of time - if you showed up without an appointment I can see how you'd have to wait, though.
         

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