Keep getting "page cannot be displayed" ...

I have a desk top computer that I took to a shop to get more RAM put in. Something went badly wrong and I had to take it back again, they repaired it, and the computer was working fine, I plugged in the ethernet cable and waited for it to connect to the 'net - which it did, but every time I open IE or Firefox all I get is page cannot be displayed or connection time out (or whatever it is Firefox says!). It's definitely connected to the 'net, I've tried everything I can think of - reset the IP and the Winsock, but nothing is working - I can surf away in safe mode with networking, but not in normal mode.

Everything is working okay when I use my laptop ...

Anyone got any suggestions as to what I can do...?

Morning,

There could be so many things which could have gone wrong.
1: Spyware on your computer which has taken over the browser. - Try using Malwarebytes free from online - Malwarebytes.org

2: Try clean all your Internet Temporary files - Either by using CCleaner or by using the following method.

I am assuming you have IE 8 installed on your machine?

Internet Explorer 8

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Under Browsing history, click Delete.
4. Select the check box next to Preserve Favorites website data.
5. Select the check box next to Temporary Internet Files.
6. Select the check box next to Cookies.
7. Select the check box next to History.
8. Select the check box next to Form data.
9. Select the check box next to InPrivate Filtering data.
10. At the bottom of window, click Delete.
11. Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.

3: Try uninstalling Firefox completely and then re-install it.
4: Click Tools--->Internet Options and check if the home page is set to about:blank
5: Try going onto another website, does that work? Maybe try Google or Yahoo! - does any of the website works?

6: Try disabling your Internet Security software (Norton or Mcafee or whatever you are using). Disable it and open IE or Firefox to see if the page comes up. Sometimes Norton blocks browsing totally.

7: Open Run from Start Menu and type CMD. Type on command prompt - ping google.com.

8: Check this link too, its from microsoft which might help you, http://support.microsoft.com/kb/956196

Does ping replys back? If it does, it could be spyware or Internet security which is blocking your webpages.

To be fairly honest, there are alot more things to try and pin point the problem however I'd suggest try the above first and let us know how you get on.

Regards

Malware wouldn't download properly ... I'll try it again


I think it's IE 7 (I use Firefox by default tho') I uses CCleaner and cleared everything in IE...

will do

No websites are working, IM aren't working either, if I use safe mode with networking I can surf, but not while it's in normal mode. It's definitely connected to the 'net IE says it is when I troubleshoot, and the icon is there (Windows XP) there's nothing wrong with my connection as I can surf away on my laptop ...

tried that, didn't work...

Will try that

will do

Thanks, I'll let you know what happens!

downloaded and ran that, it found over 20 infections, removed them, restarted 'puter - still not working.


Done, didn't help.


It's not

No websites are working. "page cannot be displayed" or "network link was interrupted" messages on IE and Firefox

Done. Round trip times:
Minimum = 210 ms
Maximum = 212 ms
Average = 211 ms

Covers everything I've tried already

Hayulp!!

Hello,

Ok so this shows one thing, you can ping the google.com - which suggest that the inetnet is working fine however nothing comes on the IE/Firefox.

You ran the Malware bytes which picked up 20 odd spywares which you removed and restarted the machine. Did you deleted them all from the Quarentine of Malware bytes?

This might be very stupid but have you checked if your IE/Firefox is not set to "Work Offline"? - I know it is very obvious thing to check but sometimes I myself forget. So check that.

Did you re-install Firefox? I guess re-installation didn't work either. Did it?

If you have done all that which was suggested in the link, it is very strange you are still not having any luck with browsing. Perhaps try installing Opera or Safari browsers and run them on your machine?

...I am running out of ideas here unless I see the computer myself I can't really point out what could have gone wrong. Perhaps running a Hijack this might be able to explain bit further. Or Spybot search and Destroy? - I am not sure if you are familiar with those but they are Anti-Spyware tools with extra features like checking the browser settings.

Oh perhaps try download Spybot Search and Destroy from here:

Download Spybot Search & Destroy 1.6.2 - Download - FileHippo.com

Install it.

1: Once it is running click Mode (next to file menu)
2: Choose Advance
3: Check on your left hand side there are navigational tabs, click on Tools tab.
4: This will show some options on the right hand side, check all the options.
5: Click on Active X, and BHO from the left hand side bar.
6: this will show you all the BHOs and Active Xs assosiated with IE. Anything with Red colours, click them and delete them.

If everything else fails and you think you need further help then I am happy to use remote login to check your machine remotely from here.

Regards

Urm, I think I did...

I've not checked, so I will do!

Well I did something that I assume was un-installing and re-installing - didn't make any difference!

I discovered that I had Safari, I installed it properly and tried to run it, and got this error message

KCFErrorDomainWinSock:10053

Which is all Greek to me!


I have AVG on my 'puter, but it's not working cos it can't update itself etc.

I'll have a bash at the Spybot Search & Destroy

Cheers me dears!

Morning .

This really has stumble me! . You have almost done everything and yet you cannot view any webpage.

Do you use any toolbars on your browsers? Perhaps Yahoo toolbar?
Do you use AVG Internet Security or just AVG Antivirus?

I am sorry its taking time but I can't find any answers online either. It is very strange kind of problem where it seems it reads everything other than HTTP Connections.

I don't think your router is blocking port 80 since you can connect to internet through your other machine and use net over safe mode.

That said, I will try and find out a solution for this (Never going to give up! )

Regards

....continue since the HF didn't allow me to edit the previous post:
==================================================

The error which you get on safari is of your winsock, it sounds like winsock TCP/IP is corrupted. Perhaps try and run the fix for winsock and see if that fixes the issue?

You can download Winsock fix from the following places

1: Microsoft link : How to reset Internet Protocol (TCP/IP)
2: Snapfiles link : WinSock XP Fix Freeware download and review - fix XP internet connectivity from SnapFiles

Or try manually like this

For Windows Vista, things work a little different due to introduction of UAC (Guide: Disable UAC). Use this guide to perform a reinstalling of TCP/IP protocol in Vista:

1. Click on Start button.
2. Type Cmd in the Start Search text box.
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
4. Type netsh int ip reset in the Command Prompt shell, and then press the Enter key.
5. Restart the computer

Source: [ Reinstall and Reset TCP/IP (Internet Protocol) in Windows Vista, 2003 and XP My Digital Life ]

not using Yahoo toolbar, I think it's just AVG anti-virus (the free one!!)

No probs, I'd take it back to the shop where I got the RAM, but the town was flooded out last week and nothing's open there at the mo'!

This is what's stumping me - why is it working in safe mode, but not in normal mode ... ? What does safe mode have that normal mode doesn't?!

I did that, it didn't make any difference, but I'm not totally sure anything actually happened, I got the prompt after it 'ran' but no message saying anything had been done - or doesn't it tell you "winsock has been reset" ??

I'll try it again and if it doesn't work, I'll try the links you gave!

Thanks a million for your help!!

Downloaded and ran both. Didn't help
Tried that again, didn't help.

I opened Safari and got the same WinSock error message

*is completely lost now*