We had a friend who knows computers come out to look at what was going on and he said we needed to reinstall Windows XP and then install virus protection (we let our previous protection expire ). Well, I contacted Dell and got the appropriate cd to reinstall the XP (along with four other cds for various other things) and our friend told us to call him when they came and he would reinstall it for us. Well, we found out a week ago his mother had passed away and I haven't wanted to bother him so I thought I could do it myself. I got two seconds into it before getting confused. It gave me two options of either "updating" it or "installing" it. I chose 'updating' because it said recommended next to it. Then it asked me for the product key code on the COA label to which I cannot find anywhere on the computer where it states I should find it.
If anybody knows what I should be doing I'll take any advice I can get! I've tried to do a system restore and it gets stuck and won't follow through with it. Am I supposed to uninstall the XP somehow first? Someone help me please!