Arrgggg, Denise, that is SO frustrating!!! I had a Keiffer Built that started growing mushrooms on the ramp. It was WAY out of warranty, but I took it to the dealer that was right across from where you went, (we bought it from him) and he got on KB and they replaced it at no charge!! I do not know what he said to them, but it worked.
Then he retired, and we bought the Featherlight from a different dealer. About a week out of warranty, the little door holdback pulled the skin off the door. Obviously a manufacturing defect, as they had just BARELY caught the skin in the channel. NOPE, no fix it. Not gonna do it.
Nothing like a little Customer Service!!!!
Dawn, GREAT news!! Do you think he will be back for Spring rides?