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Problems with a trail facility, opinons?

This is a discussion on Problems with a trail facility, opinons? within the Trail Riding forums, part of the Riding Horses category

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        01-07-2013, 10:51 PM
    What an interesting and somewhat amusing story! I don't know why its amusing...I guess b/c it is so odd. I mean, if the horses in the beginners group behaved as you described...just think what awaits you in the advanced. ;) But, I think you did the right thing writing them - I can't wait to see your post on the response. :)
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        01-08-2013, 11:11 AM
    Teen Forum Moderator
    Haha, that's true! O_o they'll probably slap a saddle on an unbroke three year old and send me out telling them he's 'a little green' XD

    Glad I could humor you I guess ;) when I look back it really is comical just how many problems I always have with trail facilities. At the last one I went to, the mare was a scrawny little 'quarter horse' (NO way) with a huge curb bit, tie down, ewe neck, and the nastiest attitude towards other horses. She tried to kick the guide's horse's head in twice on that 45 minutes ride! Maybe I ought to just quit trying to find a good

    I do have to hand it to them, the place I went to this time DID care for their horses, even if they had some crazy bits, hot horses, and distasteful staff. All of the horses had custom tack labled just for them that seemed to fit them perfectly, and all were in gleaming good health even in the winter and mud. And the endurance saddles were to die for. I didn't agree with the fact that two were in Mechanical Hackamoors and the rest were in S hooks, but I guess they probably didnt want beginners ruining their horses. My mare was VERY flighty and high strung but I could tell she'd had a lot of training. Not just any horse sidepasses the second you ask it to after being on beginner trial rides all day. Its not easy to get a bolting horse under control in an s hook though, let me tell you. If only their service was as good as the facility itself looks!
    Missy May likes this.
        01-08-2013, 03:16 PM
    Green Broke
    Dang, I would take it up with the head person. I don't like to spend money on something like that and NOT get what I paid for.

    If you are on my side of Texas, come riding with us sometime. I am on the southeast side!
        01-08-2013, 06:21 PM
    Teen Forum Moderator
    I addressed the owner/manager in the letter. Hopefully that works.

    Where in S/E Texas? I'm in Katy which is a subburb of Houston. The only problem is that I don't have my own horse to ride. I ride farm horses at my work and I own a miniature horse mare who pulls a buggy. So I could really only go with you guys if we were on a wide trail that I could drive an easy entry pony cart on xD and I don't have a trailer either :/ which is why I wanted to go on the trail ride at their place in the first place! Unfortunately it was nothing like I thought. I could have brought my mare up there to ride on their trails, and she's a green-ish four year old. I bet she would have behaved 10x as well as their horses did!
        01-08-2013, 11:52 PM
    Green Broke
    I am over by Beaumont which is 90 miles east of Houston. One of my barn buddies used to have a little pony that she drove with a cart. That is when she iived in Canada though. Some of the trails in Tyrrell would be very accommodating of a cart but not always. We sometimes are surprised by a downed tree as they are not groomed trails by any means.

    We have rode closer to you at Pundt Park, the Bush Airport and Cypress Trails. Haven't got over that way in a year though. Dang!
        01-09-2013, 12:50 PM
    Teen Forum Moderator
    Hopefully you've had better luck than we have at Cypress Trails then? That is the farm in question. Their trails are absolutely wonderful and some were very challenging looking, which I loved. I'm really hoping this was all just one big misunderstanding and that their horses arent generally so ill mannered, because I would still love to try their wtc trail ride...IF that's what I actually got to do instead of a pokey beginners ride!

    My cart definitely would not fit on the trail that we went on, but that doesnt mean there arent trails it wouldnt work with. Its almost 3 feet wide. Sour can easily handle roots and ruts in the trail (though my poor butt doesnt enjoy it) but trees can't be gotten over by us I'm afraid!
        01-09-2013, 08:35 PM
    I would definitely complain about the ride you had, I actually tried to apply for work there just a few months ago. I discovered something a bit shocking really. The majority of "workers" are actually volunteers, who earn "horse bucks" doing chores. They only hire out of this group of volunteers and wouldn't even take my resume or give me an application until I had volunteered for them for "a while".

    Before I tried to apply there I had gone on one of the beginner rides with my boyfriend. (He doesn't have much experience with riding.) The horses we received were well behaved provided you didn't try to steer and just allowed them to follow the guide's horse. That said though, it was what I had expected and a nice quiet ride. I was given a more "advanced" horse and put in the back of the ride to help the others because of my experience, but nothing really went wrong. Tea-Party and Rocky were the two horses we were assigned. The guide we had seemed fairly experienced, but the helpers obviously were not in the least. One woman tried to have me mount before they told me where the helmets were, another told me I didn't need one at all. I told the woman at the front desk and she corrected both of the others. I didn't have any other issues, but I probably won't go back unless I am planning on leasing or something similar. I just wouldn't feel safe with the volunteers doing everything.
        01-09-2013, 09:01 PM
    Green Broke

    I rode my own horse there. You can haul into Cypress and ride Turkey Creek and over to Pundt Park. We all were riding our own horses.

    Speak to the lady that owns the place. I am pretty sure she will make it right. I have always found her to be super helpful and very gracious. There are a ton of young sprouts there interning with that barn. I can tell you that the lady that owns the stable knows her stuff. So sorry you had a bad experience. I haven't rented horses there but she has came to our barn and did a barefoot clinic with us. Our barn manager went and did a endurance clinic with her and we have gone to her endurance ride (we both wimped out but we did go!).

    Hope you get this resolved soon. Pick up the phone and call her. She is a very nice lady and I have always thought a very honest person.
        01-09-2013, 09:17 PM
    Okay so I just wrote out a long reply (on my phone at that) and it froze and I lost it! So trying again-

    Basically, I work at a trail facility too so I can see the flaws, sometimes it happens. But hot horses and bad staff are not good. Our horses do have their bad days too, though.

    I will say we do sometimes have problems with booking experienced riders with beginners, but we do offer an experienced ride (for those who will actually prove to us on the trail they know how to ride). Horse control and safety come first. The only way to 100% make sure no one books with your experienced ride (because when we are swamped its a lot of lost revenue to decline many riders) is to pay for the full ride (8 people = about $1100)

    I definitely think in your situation though you were right to write to them. I don't think it would be inappropriate to ask for a discounted experienced ride. Hope they're able to make up for the first ride not being the best!
        01-09-2013, 11:25 PM
    Teen Forum Moderator
    Thanks guys. I noticed that too about the interns, and while that in itself isnt bad at all IMO, the fact that none of them really DO much and aren't very helpful at all bothered me. If I had been inexperienced when my mare starting crowhopping I could have easily hurt myself, and none of our horse's heads were held when we were mounting or waiting to leave (almost 20 minutes) and we just wandered around the property.

    Yes, Mrs. Butler seemed to be very kind when I did speak to her briefly, I regret not just going to her immediately when I saw that we were going on the wrong ride.
    QOS likes this.

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