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Problems with a trail facility, opinons?

This is a discussion on Problems with a trail facility, opinons? within the Trail Riding forums, part of the Riding Horses category

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        01-09-2013, 10:32 PM
      #21
    Started
    Quote:
    Originally Posted by Endiku    
    the fact that none of them really DO much and aren't very helpful at all bothered me. If I had been inexperienced when my mare starting crowhopping I could have easily hurt myself, and none of our horse's heads were held when we were mounting or waiting to leave (almost 20 minutes) and we just wandered around the property.
    I also completely agree that this is not how it should be. Though we do have a few horses that are more sensitive than others, we are sure to tell the rider of each individual horse's quirks and if they are tolerant of heels bumping, a tug on the mouth to keep them from eating (or if they barely have to touch them).

    Here, we do not have enough people to hold every horse before heading out on a ride while people are getting on, but it's definitely important for everyone to know how to keep a horse still (and hopefully not have everyone standing around for 20 minutes).

    Even though you didn't talk to the woman right when you were getting going on the trail, I hope they're able to help you get out on another, more fun ride! :)
         
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        01-10-2013, 09:47 AM
      #22
    Teen Forum Moderator
    If they had taught everyone how to hold their horses still before letting us stand around on our own I wouldn't have worried, but as it was they just mounted us up and left us to wait. Half of the horses immediately wandered over to the water bucket, and some of the hotters ones (mine, Buddy, and two others included) decided they wanted to start the trail early and we had to hold them back.

    I don't know. MAYBE it was just an off day, and if it was then I'll have no more complaints after another nice wtc ride. Until then I'm really just not pleased with their services, dispite the beautiful facility.
         
        01-10-2013, 11:54 AM
      #23
    Started
    I completely understand, I would be upset just as you are. I think you were right to voice your concerns. It's customers speaking out that can open the eyes of the company that it's not all perfect like they may think it is and it'll make them think about improving if they want future business.
         
        01-10-2013, 01:30 PM
      #24
    Trained
    Have you called her yet? I would like to see how this turns out.
         
        01-11-2013, 04:33 PM
      #25
    Teen Forum Moderator
    No, I haven't called :/ it may be too late. I havent been getting home until 6 or 7 every evening and the farm is closed at that time. I ought to just leave a message or something. I'm not sure who exactly to call either. The listed number on their website? Its usually someone named Brogan that answers. Do I ask to talk to Mrs. Butler?

    And is it 'correct' to both send a letter AND call? The letter was send two or three days ago. I'm really just not sure because I've never formally complained before xD
         
        01-11-2013, 08:38 PM
      #26
    Yearling
    I think it's ok to call. I would introduce myself, indicate I had contacted the facility via email/letter a few days prior, and was calling to follow up on my concerns. If you sent a snail-mail letter, them probably hold off calling until its reasonable they received the letter.

    Since it seems like you know the name of the business owner, I would firmly (but politely) insist to speak with her. If you get the "she's not available" line from staff, then ask to be forwarded to her voicemail, and for advice on what time she is typically near her phone so you can continue to follow up.

    I too am curious to hear how this turns out! If you're ever in Vermont, I can recommend a gorgeous trail facility with beautiful mountain views and wide open grass-and-wildflower pastures to canter through! :)
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        01-12-2013, 01:42 AM
      #27
    Banned
    I'd definitely write a complaint. I'd demand that you be offered a replacement ride, for the wtc that you paid for!
         
        01-12-2013, 11:22 PM
      #28
    Teen Forum Moderator
    The owner called me this evening and was very kind. She has spoken to the boarder who played his music and spooked our horses, and appologized for the mix up. She offered us either a one hour wtc semi-private (3-4 riders) ride for free, or a two hour wtc ride for the price of the one hour. I found her to be very easy to talk with and very fair, so that was great. Hopefully the ride will be much better and I'll have another report for you all in a month or so!
         
        01-13-2013, 02:00 AM
      #29
    QOS
    Green Broke
    Endiku, I am so glad you spoke with her. She is a very gracious lady and I have always found her to be very giving and caring. She has, more than once, went out of her way to be of assistance to me and several friends. Can't wait to hear about your ride!
    Endiku likes this.
         
        01-16-2013, 08:42 PM
      #30
    Foal
    Hopefully writing in will help management. People dislike complaint but without know flaws may not see room for improvement.
    If y'all are free this Saturday I along with a large group will be riding pundt park and plan to start at 10am.
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