the fact that none of them really DO much and aren't very helpful at all bothered me. If I had been inexperienced when my mare starting crowhopping I could have easily hurt myself, and none of our horse's heads were held when we were mounting or waiting to leave (almost 20 minutes) and we just wandered around the property.
Here, we do not have enough people to hold every horse before heading out on a ride while people are getting on, but it's definitely important for everyone to know how to keep a horse still (and hopefully not have everyone standing around for 20 minutes).
Even though you didn't talk to the woman right when you were getting going on the trail, I hope they're able to help you get out on another, more fun ride! :)