What's going on at my end of the world are lots and lots of bored people who are making a game out of making our jobs at the vet hospital harder!
We haven't been allowing clients inside the vet hospital, staff only. It's been this way since early March. Our county is supposed to be moved from red to yellow in the next couple weeks, and people keep saying "Finally, we're allowed back in the hospital!" No. They don't ask, they state. We're still following this protocol until we're in green, or until our vets feel it is safe. Right now it is still not safe. And people get spitting mad at us for telling them that. Half the people don't wear masks and try to walk into the building despite us telling them when they schedule their appointment, telling them when we confirm their appointment, and GIANT signs on the doors that they need to stay in their cars and wear their masks when we approach them.
To make it even more crazy - we have a horrible client who is letting this all go to her head. She has appointments with us at least once a week, but she always finds something incredibly insignificant to throw a fit about. Most recent one was that we didn't quarter her pills for her. We are technically not usually allowed to divide pills for clients (don't ask me, it's just the law). We told her that. We told her we have more emergency pets in the building than we have staff right now, so we are all under a lot of pressure. We told her we are so sorry, we will go inside and quarter her pills for her and be back out in five minutes. Her response? "I can't believe this disservice! You ought to be ashamed of yourselves! I will not wait for five minutes! You are all incredibly disrespectful and rude to expect that I will tolerate this horrible treatment!"
Boss sent her a "kindly worded" email stating that her behavior has grown increasingly inappropriate and disrespectful, and that if she cannot change her attitude to respect our overworked employees in our understaffed hospital during a pandemic, that she can take her business elsewhere. On top of that, she must pay full price from now on. (My co-worker has been giving this lady massive 75%+ discounts because she throws fits otherwise.) This is not nearly the first time this lady has thrown a tantrum at our hospital, but she's getting worse during the pandemic because she has nothing better to do. Utter nonsense.