Experiences of online shopping - The Horse Forum
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post #1 of 6 Old 05-13-2015, 05:16 PM Thread Starter
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Join Date: May 2015
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Smile Experiences of online shopping

Hi,

I hope you don't mind my asking, but we are thinking of opening an online store for equine healthcare, supplements, equipment, and some medicine, possibly also feeds and bedding.

I am interested to know what your experiences of equine online shopping are, what you love or loathe, what you've tried to source but have found difficult or impossible to find? What makes you return to your favourite online store? What has made you determined to never use a supplier again.

I don't want names named, only your experiences - the good bad and ugly!

Many thanks in advance for any advice you can give!

J
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post #2 of 6 Old 05-13-2015, 05:22 PM
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Join Date: Aug 2014
Location: Kent, UK
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There's a lot of choice now, and I buy where I get the best deals so admit to not being loyal to people online.

It's normally convenient and quick. If you want to take a look at some websites who I think do it right I can definitely point you in theur direction. My favourite website sells matchy matchy gear... I literally waste time drooling over their sets.

I luckily haven't had any really baf experiences online, but with internet shopping so competitive you really can't afford to give less than excellent customer service.
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post #3 of 6 Old 05-13-2015, 05:33 PM Thread Starter
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Thanks Budley. Do you only buy matchy gear online or anything else too?

Would you be interested in a store that held online webinars for customers dealing with common equine ailments, riding issues, feeding etc? Or is it best price and best service?

If you're happy to share your favourite online store that would be helpful!

Many thanks again.
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post #4 of 6 Old 05-13-2015, 05:40 PM
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Join Date: Feb 2011
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Best price and best service, along with a user-friendly website are the biggest draws for me. I also do my best to shop at sites that support the type of riding I do in terms of sponsorships or products as prizes, etc.. but will admit if I can get a much better deal somewhere else, the bottom line often makes the final decision.

I do enjoy a good webinar, but I can't say that the availability of those has anything to do with my shopping habits.
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post #5 of 6 Old 05-14-2015, 07:52 AM
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I have learned, thru the years, which catalogue companies give me the best deals on certain products.

For example medicines, supplements, blankets.

The companies I deal with ALL provide excellent service and timely shipping, so oftentimes the deal maker is free shipping on the entire order


There may be one or two items that are slightly higher in price but free shipping on the entire order makes up for that

I am still old school from the perspective that I will NOT order on line. I use the on line catalogue but, if the company does not have an 800 number, I can call, they don't get my business.


I don't trust anyone that doesn't have a phone listed for immediate contact/ordering ability. Plus, I also will not key in my credit card number on any of these on line places. "Secure" is by whose definition and I have a pretty high bar for that one

A Good Horseman Doesn't Have To Tell Anyone; The Horse Already Knows.

I CAN'T ride 'em n slide 'em. I HAVE to lead 'em n feed 'em Thnx cowchick77.
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post #6 of 6 Old 05-14-2015, 08:44 AM
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Quote:
Originally Posted by Joggi71 View Post
Thanks Budley. Do you only buy matchy gear online or anything else too?

Would you be interested in a store that held online webinars for customers dealing with common equine ailments, riding issues, feeding etc? Or is it best price and best service?

If you're happy to share your favourite online store that would be helpful!

Many thanks again.
I tend to buy fairly standard sized things, so boots for Bud, fly veils, bandages, numnahs, headcollars etc. I love Milberry hill and Robinsons. Derby house do lovely thermal boots for me, so I get them from there! Rugs I get from a facebook seller as she's super quick turnaround (with me the next day) has a great price, a great selection and always has the best price.

I did buy feed for the first time online last month as it was a mollases free balancer and my boy had come up in a rash where the formula for my old balancer had changed.

Webinars and things would be good, but I'd imagine a lot of people would watch them and not necessarily buy from you... Good service and a good selection at a good price is what I look for. But then I'm in a part of the UK that doesnt have many nice tack shops, i try and support local businesses whenever I can, they just don't have the selection/sizing I need!
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