The appointment I had was over the phone. She asked my horse's name, age and color. I told her the vague details and she asked if she was the dark bay in the paddock or if she was the reddish bay in the field. Raina was the reddish bay in the field.
The conversation was very interesting and enlightening and she was very accurate in communicating the thoughts from my horse which matched her personality perfectly. She also brought up a couple different things that are quirky to just Raina, so I'm a believer. I believed before, I just had to do some research and find the one I wanted to use to lower my chance of employing a hoax and waisting money.
I asked her what Raina would think of team penning and she showed Raina a picture of a horse separating cows and pushing them into pens and Raina replied "Wait, I'm allowed to do that?" Made me laugh!
She's not a vet so she can't diagnose, but she can tell you where the horse feels discomfort and if she digs and pushes further, she can go into a bit more detail. Its all in how the horse reviews pain. They won't tell you "Digital flexor tendon". Instead, they'll show her a picture of her own arm for comparison and send attention to the area they are uncomfortable in.
I know there are skeptics and thats fine. She was accurate and I enjoyed the conversation so I'll be making another appointment again in a couple weeks.