I had to make an attempt to contact the owner listed on the papers, via a certified letter (made copies of letter and certified receipt), and then let the registry know what I did. Then, they also tried to contact the owner. I spent about 10 months trying to get mine straightened out and spent over $100 when all was said and done (2 transfer fees, cert fee, postage to mail in registration, etc.). Hopefully yours will go a little smoother.
“To see the wind's power, the rain's cleansing and the sun's radiant life, one need only to look at the horse."